April 25, 2018

Judy Phair Looks at PricewaterhouseCooper’s Handling of Ban in India

PricewaterhouseCoopers has been banned from auditing listed companies in India for two years because of its failure to detect a billion-dollar fraud at a company there.  In The Wall Street Journal's "Risk and Compliance Journal," Phair notes that in addressing the crisis, "PwC’s current actions neither fit nor advance its global or Indian reputation." … [Read more...]

In WSJ Crisis of the Week, Judy Phair Looks at NBC News Handling of Matt Lauer Firing

In a sexual harassment incident resulting in the firing of the Today show host, NBC News stepped off smartly in handling fallout from the story, but then seemed to lose its footing in subsequent statements and actions, Judy Phair says.  Her comments appear in the  Wall Street Journal's "Risk and Compliance Journal." … [Read more...]

Judy Phair Comments on Implications of Use of Snapchat in Admissions

In a recent Associated Press story, PhairAdvantage president Judy Phair commented on the growing use of Snapchat in admissions communications, as exemplified by the University of Wisconsin - Green Bay. "Potential students used to look at costly printed materials while researching schools," she notes, but "now students don't start looking at those type of materials until they have a university in their sights.  I'm seeing more and more admissions offices, people in universities, public relations as well, looking for ways to use Snapchat because it is so popular," … [Read more...]

Aircraft Execs’ Pay Raises Bomb After Firm’s Government. Support

After getting millions in Canadian government support, Montreal-based Bombardier's board lavished big pay raises on its leadership.  What followed was predictable.  In the Wall Street Journal's Risk & Compliance Journal, Judy Phair says it's time for Bombardier to "push the reset button and gain control of the conversation." … [Read more...]

In WSJ Crisis of the Week, Poor Communications Earns Juno an “Incomplete”

In tests of its leukemia-fighting drug, Juno Therapeutics, Inc., botched the handling of patient deaths -- and even how many, Judy Phair observes.  Incomplete information, dribbled out as the crisis unfolded, put the firm on the defense.  It's in The Wall Street Journal's Risk & Compliance Journal. … [Read more...]

Judy Phair Looks at Drug Manufacturer’s Handling of Drug Test Gone Awry

When one person died and four others were seriously harmed in a French drug test, Portugal-based drug maker Bial initially adopted the distancing tool known to all good writers:  the passive voice. In a new Wall Street Journal "Risk and Compliance" post, she comments on what Bial did, didn't, and should be doing. … [Read more...]

Brazilian Dam Collapses…and So Does Crisis Communications

The co-owners of a mine blamed for a tragic collapse in Brazil have been less than responsive, Judy Phair notes.  In a new Wall Street Journal "Risk and Compliance" post, she offers insights into this "corporate and communications nightmare." … [Read more...]

Judy Phair Comments on Australian 7-Eleven Crisis in Wall Street Journal Column

When Australia’s Fair Work Ombudsman filed charges against a 7-Eleven owner for underpayment of workers, the franchiser 7-Eleven Stores Pty Ltd. offered confusing and contradictory responses.   "“It’s time for 7-Eleven to change a communications tone varying between arrogance and cluelessness," says Phair in the WSJ's Risk and Compliance Journal. … [Read more...]

Higher Education and the Democratic Debate

Note:  Three pages Through a word search of the full transcripts of the December 19 Democratic debate, here are all substantive mentions of the terms “college,” “education,” or “higher education.”  (Note that for brevity, some tangential comments have been removed.  See the full transcript of the debate for additional context.) Also see "Higher Education and the (Dec. 15) Republican Debates" Question:  We want to turn to the American jobs, wages and raises in this country.  We want to start with this eye-opening number:  In 1995, the median American household income was $52,600 in today's money. This year, it's $53,600. That's 20 more years on the job with just a 2 percent raise. In a similar time-frame, raises for CEOs went up more than 200 percent.  You've all said, "you would raise the minimum wage." But Senator Sanders what else - speak to that household tonight. 20 years, just a 2 percent raise, how as president would you get them a raise right … [Read more...]

Higher Education and the Republican Debates

Through a word search of the full transcripts of both December 15 Republican debates, here (verbatim) are all mentions of the terms “college,” “education,” or “higher education.” Also see "Higher Education and the (Dec. 19) Democratic Debate" Main Republican Debate John Kasich (in opening remarks):  “And when we think about our country and the big issues that we face in this country; creating jobs, making sure people can keep their jobs, the need for rising wages, whether our children when they graduate from college can find a job, protecting the homeland, destroying ISIS, rebuilding defense. These are all the things that we need to focus on but we’ll never get there if we’re divided.” No mention at all of either “education” or “higher education” “Undercard” Republican Debate George Pataki:  "I’m a great believer in the First Amendment, of Freedom of Speech. I wish we had more of it on our college campuses, but you can’t … [Read more...]