December 10, 2018

Southwest Airlines’ Crisis Communications: Overall, a Good Job

When an engine broke apart killing a passenger April 17, Southwest faced the nightmare of all airlines.  Commenting for The Wall Street Journal's "Risk & Compliance Journal," Judy Phair observes that Southwest had years of customer good will in the bank, and that caring approach helped with public acceptance of its statements and explanations. … [Read more...]

New Edition: Legacies from Legends in PR

I'm honored and delighted to be included in the newly-released second edition of Legacies from Legends in Public Relations, celebrating the 50th Anniversary of the founding of the Public Relations Student Society of America (PRSSA).  In it, more than 40 senior public relations professionals share their insights and experiences as a guide for students entering the field.  A free download of the entire book is available on the website of the Plank Center for Leadership in Public Relations. Judy Phair … [Read more...]

Judy Phair Looks at PricewaterhouseCooper’s Handling of Ban in India

PricewaterhouseCoopers has been banned from auditing listed companies in India for two years because of its failure to detect a billion-dollar fraud at a company there.  In The Wall Street Journal's "Risk and Compliance Journal," Phair notes that in addressing the crisis, "PwC’s current actions neither fit nor advance its global or Indian reputation." … [Read more...]

In WSJ Crisis of the Week, Judy Phair Looks at NBC News Handling of Matt Lauer Firing

In a sexual harassment incident resulting in the firing of the Today show host, NBC News stepped off smartly in handling fallout from the story, but then seemed to lose its footing in subsequent statements and actions, Judy Phair says.  Her comments appear in the  Wall Street Journal's "Risk and Compliance Journal." … [Read more...]