April 25, 2018

In WSJ Crisis of the Week, Judy Phair Looks at NBC News Handling of Matt Lauer Firing

In a sexual harassment incident resulting in the firing of the Today show host, NBC News stepped off smartly in handling fallout from the story, but then seemed to lose its footing in subsequent statements and actions, Judy Phair says.  Her comments appear in the  Wall Street Journal's "Risk and Compliance Journal." … [Read more...]

Judy Phair Comments on Implications of Use of Snapchat in Admissions

In a recent Associated Press story, PhairAdvantage president Judy Phair commented on the growing use of Snapchat in admissions communications, as exemplified by the University of Wisconsin - Green Bay. "Potential students used to look at costly printed materials while researching schools," she notes, but "now students don't start looking at those type of materials until they have a university in their sights.  I'm seeing more and more admissions offices, people in universities, public relations as well, looking for ways to use Snapchat because it is so popular," … [Read more...]

Aircraft Execs’ Pay Raises Bomb After Firm’s Government. Support

After getting millions in Canadian government support, Montreal-based Bombardier's board lavished big pay raises on its leadership.  What followed was predictable.  In the Wall Street Journal's Risk & Compliance Journal, Judy Phair says it's time for Bombardier to "push the reset button and gain control of the conversation." … [Read more...]

In WSJ Crisis of the Week, Poor Communications Earns Juno an “Incomplete”

In tests of its leukemia-fighting drug, Juno Therapeutics, Inc., botched the handling of patient deaths -- and even how many, Judy Phair observes.  Incomplete information, dribbled out as the crisis unfolded, put the firm on the defense.  It's in The Wall Street Journal's Risk & Compliance Journal. … [Read more...]